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Approvals, logs & sending

Logs

Every email sent and received, from every source, with its status and full timeline.

2 min readUpdated
In this guide 4 sections

Logs lists every email the project sent or received: from Journeys, Broadcasts, mailboxes, the API, SMTP, and your AI, plus SMTP attempts Banger refused.

Filter

Search, then narrow by direction (outbound or received), origin, mailbox, status, and date. Show older loads more.

Statuses

StatusMeaning
QueuedWaiting to send
SentAccepted for sending, not yet confirmed delivered
DeliveredAccepted by the recipient’s server
BouncedRejected by the recipient’s server
ComplainedMarked as spam
Opened, Clicked, RepliedEngagement
Failed, RejectedNot sent. Open it to see why

Open an entry

The detail shows the timeline from request to delivery and the route it took. From there:

  • Retry send for a send that definitely failed
  • Open in mailbox to see the conversation
  • for refused SMTP attempts, the fix

Try it with your AI

Find every email to jane@example.com this week and tell me which were delivered, and why any failed.

Still stuck? Contact support with the screen and the exact error.