Workspace & settings
Troubleshooting and getting help
Find where an email is stuck, fix the common causes, and reach the Banger team.
In this guide 4 sections
First check you’re in the right project: the name is at the top of the sidebar. Don’t resend while you investigate: once the cause clears, both copies go out.
Where is it stuck?
| You see | Check |
|---|---|
| Can’t send a Broadcast | Review lists the blockers: usually the domain, the footer address, or the unsubscribe link |
| Waiting | Approvals |
| Journey has no one in it | Is it on? Does the trigger match? Is the webhook connected? |
| Queued or delayed | Schedule, plan limit, or frequency and delivery window |
| Skipped | Translation not ready in time, or the contact is suppressed |
| Sent but not received | Logs, then the recipient’s spam folder |
| Sending paused | Deliverability |
| Domain pending | Every record exactly as Banger shows it, then Check DNS |
| Can’t email someone from a Banger address | Banger addresses only email yourself. Connect your domain |
Trace one email
Open Logs, find it by recipient and time, and open it. The timeline shows how far it got. For a Broadcast, check its Recipients tab. For a Journey, find the person in People.
Sent means accepted for sending. Delivered means the recipient’s server took it. Neither proves it reached the inbox rather than spam.
Get help
- Help at the bottom of the sidebar: write what happened. Banger attaches your workspace, screen, browser, and recent errors, and the team replies by email the same day.
- Settings › Feedback: report a bug, send feedback, or suggest a feature, with up to 5 screenshots or videos.
- Or ask your AI to contact Banger support for you.
Try it with your AI
My email to jane@example.com from this morning hasn’t arrived. Trace it and tell me where it stopped.